Shipping policy

Backroad Sass Co. Shipping & Digital Delivery Policy

Digital Products

Digital products do not require shipping and no physical item will be mailed.

After successful payment, downloadable files are delivered electronically through Shopify’s digital-delivery system. Access may be provided through the order confirmation page, email, or another download link supplied after purchase.

If you do not receive or cannot access your download, check your email and spam folder first. If the problem continues, contact us at backroadsassco@gmail.com with your order number.

Customers are responsible for ensuring they have compatible software, devices, printers, or printing services needed to use purchased files.

Physical Products

Physical Backroad Sass Co. products may be produced on demand.

Production generally requires 2–4 business days before shipment. Production time is separate from carrier transit time.

Available shipping methods, charges, and estimated delivery times are shown during checkout.

We currently ship within the United States, including Alaska and Hawaii, when supported by available carriers. Additional charges may apply to some destinations.

Tracking information will be provided when available.

If an order is lost, damaged, incorrect, or significantly delayed, contact us so we can investigate and provide an appropriate resolution.

Nothing in this policy limits customer rights under applicable law.

Contact

backroadsassco@gmail.com